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Service Engineer - Global Travel - UK

Ref: 172 Date Posted: Monday 19 Feb 2018
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Our client, a global technology business, is seeking two Service Support Engineers to work across their Manufacturing and services centres globally. The role will require 60% travel overseas to Europe, America, Canada and the Middle East.
The role requires an independent nature and an engineer with strong technical, problem-solving skills, who is willing to roll their sleeves up and get stuck in to support teams overseas.

Responsibilities include:
Managing New Product Introductions and product lifecycle steps
Ensuring that service centres are fully informed of the implementation plan prior to launch. 
Ensuring repair functions are fully set up to process a case in line with the KPI and or establishing a plan for managing delays with both the repair functions and OEM. E.g Training, risk assessment, tooling, safety stock, repair forecasting etc.
Reviewing and distributing service notes and document modifications
Maintaining the product roadmaps to ensure future NPI are being regularly reviewed
Completing the product end of life steps

Customer experience
Ensuring the technical and quality processes implemented for a given product line are consistent and efficient throughout all repair centres and field service teams, so the customers' experience is the same and expectations are exceeded. E.g Harmonising technical processes and customer documentation.

Quality cost and delivery improvement management 
Establishing via and not limited to, technician feedback, customer feedback, audits, technical requests, quality data, downtime reports, recent repair, risk loss from all repair centres etc. a comprehensive understanding of the workshop quality cost and delivery for the SSD product portfolio. E.g Proactively identifying areas of additional training, general improvements or corrective actions. 
Communicating directly with the OEM management and Service Engineers, to manage and problem solve any technical or processes improvements requested from the regions repair functions, relating to quality, cost and delivery. E.g Ensuring that matters have a corrective action plan established

Project management
Establishing and implementing an improvement strategy plan every six months, ensuring that all repair functions are fully informed of these activities and of their impact to continuous improvement and efficiency to delivering results.

Function leading
Taking lead with ensuring the given core activities e.g New product introductions, quality, training, calibration bench support, document management of service engineering are actioned in a consistent manner i.e To defined procedures and in line with the given KPI.
Developing the given core activities to ensure continuous improvements are seen to the efficiency and delivery of them. E.g Training databases and material, quality audits and reporting, new product introductions, calibration bench maintenance and performance.
Reporting the performance of the given activity to highlight areas of achievement and improvement.

Ideally, we are looking for 5 years post graduate experience however, strong graduates with industrial experience will be considered. Excellent customer facing skills, clear communication and a focus on delivery are all essential for this role.

Specialists in consultancy


At Medical Engineers we have a range of technical consulting jobs in the medical engineering industry throughout the UK. Requiring a broad range of technical and management skills and most importantly the ability to communicate effectively. Consultancy roles require candidates with unique abilities. Roles vary in length of contract depending on clients’ requirements.

Our degree qualified consultants have specialist knowledge of the UK medical engineering consultancy job market. We have a successful track record in finding the best candidates for our clients who know and trust Medical Engineers to understand their business requirements.

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