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Product Engineer – Service Implementation (Global) - UK

Ref: 224 Date Posted: Thursday 26 Jul 2018
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Our client, a global technology business, is seeking a Product Engineer to work across their Manufacturing and services centres globally. The role will require travel overseas to Europe, America, Canada and the Middle East.
The role requires an independent nature and an engineer with strong technical, problem-solving skills, who is willing to roll their sleeves up and get stuck in to support teams overseas.

Acting as the face of the company, this role is responsible for ensuring the technical and quality processes for a given product line are consistent and efficient throughout all repair centres and field service teams, so the customers' experience is the same and expectations are exceeded. EG harmonising technical processes and customer documentation.

Managing New Product introductions into service and product lifecycle steps, ensuring that service centres are fully informed with the implementation plan prior to launch.

Ensuring repair functions are fully set up to process a case in line with the key performance indicators and or establishing a plan for managing delays with both the repair function and the original engineering manufacturer (OEM).

Communicating directly with the OEM management and service engineers you will manage and problem solve any technical and process improvements requested from the regions repair functions, relating to quality, cost and delivery.

Establishing and implementing an improvement strategy plan every six months, ensuring that all repair functions are fully informed of these activities and of their impact to continuous improvement and efficiency to delivering results.

Quality Cost & Delivery Improvement Management

Establishing via but not limited to Technician feedback, customer feedback, audits, technical requests, quality data, downtime reports, recent repair, risk loss form all repair centres etc. a comprehensive understanding of the workshop quality cost and delivery for the product portfolio. E.g proactively identify areas of additional training, general improvements and corrective actions.

Qualification Skills and Experience required for this role.

The ideal candidate will be someone who has a strong service engineering background with supporting qualifications to HNC level as a minimum. This role requires the incumbent to draw on their previous experience in a service or workshop engineering environment to understand the needs of implementing a new product or device into service. Knowledge of the requirements of a repair and calibration technician will be incredibly useful for this role, as would previous experience travelling frequently albeit for short weekly or fortnightly trips.

Specialists in consultancy


At Medical Engineers we have a range of technical consulting jobs in the medical engineering industry throughout the UK. Requiring a broad range of technical and management skills and most importantly the ability to communicate effectively. Consultancy roles require candidates with unique abilities. Roles vary in length of contract depending on clients’ requirements.

Our degree qualified consultants have specialist knowledge of the UK medical engineering consultancy job market. We have a successful track record in finding the best candidates for our clients who know and trust Medical Engineers to understand their business requirements.

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